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Patient management services

Providing a patient with all the information they require to make an informed, confident decision is one of The Healthcare Collection’s core values. It’s central to what we do. Your patients will have all the detail they need as they progress through a seamless journey.

Patient management services

Providing a patient with all the information they require to make an informed, confident decision is one of The Healthcare Collection’s core values, and so is central to what we do.

Patient qualification, informed consent and surgery booking

We will safely and effectively qualify your potential patients to help ensure maximum efficiency. Each patient will be psychologically screened and fully advised prior to being booked in accordance with your agreed selection criteria, making sure that they’re completely prepared and motivated in advance of their procedure.

Patient finance management

Administrating patient payments and extending consumer finance options are time-consuming, specialist tasks – yet incredibly important for the ongoing success of your business. Free up more time to spend on your own key areas of expertise by letting us manage patient finance activities for you.

Pre and post-operative appointment management

A seamless appointment schedule is crucial in ensuring that patients have an exceptional treatment experience with you and recommend your services to family and friends. Not only can we manage the scheduling process for pre-and-post-operative appointments for you, but a digitally-recorded multi-stage informed consent process can be implemented to protect the patient - and your business.

Chaperone and surgeon video consultation management

Utilising our integrated video platform, our chaperone service helps protect both the patient and the surgeon in online consultations conducted during the treatment plan administration period. Surgeons, clinicians and other colleagues nominated by you can log into the portal to view and access video clinics, and the patients scheduled for them, at any time.

Remote nurse and dietetic services

We can provide the first-class remote nurse and dietetic pre-and-post-operative appointment capacity support you need, allowing your patients to benefit from the best guidance as well as receiving the detail they require before and after their procedure.

Patient record management

We have the knowledge and experience you need to carry out the digital recording of patient records, including patient consent and medical history and clinicians’ post-operative notes. Working with your chosen facilities, all patient documents are administered and uploaded to patients' electronic records within an agreed SLA.

Your team has 24/7 access to view, annotate, and up-and-download files, including imaging, while data integrity is supported by a date and time-stamped audit history, by patient and by user.

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